Terms and conditions of supply
This page tells you information about us and the legal terms and conditions (the “Terms”) on which we sell any of the products (the “Products”) listed on our website (“our site”) to you.
These Terms will apply to any contract between us for the sale of Products to you (the “Contract”) as a consumer. Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in it.
Please click on the button marked "I Accept" at the end of these Terms if you accept them. If you do not accept these Terms then you will not be able to order any Products from our site.
You should print a copy of these Terms or save them to your computer for future reference. A copy can be found here: https://www.startupwithus.co.uk/policies/terms-of-service
If you are a business customer then you will have to agree to different terms, a copy of which can be found here.
We amend these Terms from time to time as set out in clause 6. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 2 May 2018.
These Terms, and any Contract between us, are only in the English language.
1. Information about us https://www.startupwithus.co.uk/.
We are Zulu Brands Ltd, a company registered in England and Wales under company number 11014383 and with our registered office at 340 Stand Lane Radcliffe, Manchester, United Kingdom, M26 1JB. Our main trading address is at 319 Ordsall Lane Salford M5 3FT. Our VAT number is GB282815289.
1.2 To contact us, please see our Contact Us page https://www.startupwithus.co.uk/pages/contact-us
2. Our Products
2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products. Your Products may vary from those images.
2.2 Although we have made every effort to be as accurate as possible, some products may have variances on the published details. If this matters to you please obtain confirmation before placing an order.
2.3 The packaging of the Products may vary from that shown on images on our site.
2.4 All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order.
3. How we use your personal information
Please take the time to read these, as they include important terms which apply to you.
3.2 We will share your financial details with our bank and credit card processing agents in order to process payments. We must of course share your address information with our courier companies, which may include telephone/mobile numbers and e-mail addresses.
4. General Provisions
4.1 For some Products there may be age restrictions, in which case we may need additional proof of age before we can ship them to you.
4.2 As a consumer, you have legal rights in relation to Products that are faulty or not as described – see clause 7 below. Legally we are under a duty to say that we will supply the Products in accordance with the Contract. Advice about your legal rights is available if you are located in the UK from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
5. How the contract is formed between you and us
5.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
5.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will only take place as described in clause 5.3.
5.3 We will confirm our acceptance of your order by sending you an e-mail confirming your order (the “Order Confirmation”) and we will also confirm when your order has been despatched (the “Dispatch Confirmation”). The Contract between us will only be formed when we send you the Order Confirmation.
5.4 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible unless you wish to continue with an amended order.
6. Our right to vary these terms
6.1 We may revise these Terms from time to time, including without limitation in the following circumstances:
(a) payment terms and changes in how we accept payments from you; and
(b) changes in relevant laws and regulatory requirements.
6.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
6.3 Whenever we revise these Terms in accordance with this clause 6, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.
7. Your consumer right of return and refund
7.1 RIGHT TO CANCEL: If you are a consumer and have purchased the Products online then you have a legal right to cancel a Contract without having to give reasons in certain circumstances - see clause 7.3 below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available if you are in the UK from your local Citizens' Advice Bureau or Trading Standards office.
7.2 However, this cancellation right does not apply in the case of:
(a) any made-to-measure or custom-made products;
(b) any Products which have been opened or used;
(c) newspapers, periodicals or magazines;
(d) perishable goods, such as food, drink or fresh flowers; or
(e) software, DVDs or CDs which have a security seal which you have opened or unsealed.
7.3 Your legal right to cancel a Contract starts from the date of the Order Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 14 (fourteen) days in which you may cancel, starting from the date of the Order Confirmation.
7.4 RIGHT TO REJECT OR REPLACE PRODUCTS: if the Products are not of a satisfactory quality, are not fit for the intended purpose, are incorrectly described or they do not match a sample we have given you then you have the right to:
(a) reject the Products which you must do within 30 days of receipt of the Products,
(b) to replace the Products within a reasonable period of time, or
(c) a reduction in the price by an appropriate amount
but you have only 30 days from the date of delivery of the Products to decide which of the above you want to do.
7.5 To cancel an order, please contact us in writing to tell us by sending an e-mail to: email@example.com or by sending a letter to Zulu Brands LTD, 340 Stand Lane Radcliffe, Manchester, United Kingdom, M26 1JB. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.
7.6 You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for (at the standard rate). We will process the refund due to you as soon as possible and, in any case, within 14 days of the day on which you gave us notice of cancellation as described in clause 7.4. If you returned the Products to us because they were faulty or mis-described, please see clause 7.7. We may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earlier.
7.7 If you have returned the Products to us under clause 7.4 above because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
7.8 We will refund you on the credit card or debit card used by you to pay for the Products originally.
7.9 If the Products were delivered to you:
(a) you must return the Products to us as soon as reasonably possible. As per clause 8.3. If the Products require collection, we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;
(b) unless the Products are returned to us under clause 7.4 above, you will be responsible for the cost of returning the Products to us or, where relevant, the cost of us collecting the Products from you (but only in the UK); and
(c) you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
7.10 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 7, or these Terms. Advice about your legal rights is available if you are in the UK from your local Citizens' Advice Bureau or Trading Standards office.
8.1 Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control (see clause 15 below). If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will aim to contact you with a revised estimated delivery date. If the product has already been despatched from our warehouse, please contact the courier as set out in the Dispatch Conformation for further information.
8.2 Delivery will be completed when we deliver the Products to the address you gave us.
8.3 If nobody is available at your address to take delivery, the courier may leave a note to arrange delivery or collection of the Products, which will be held at their premises for a limited period of time. If you fail to arrange for a redelivery then the Products will be returned to us and a full refund will be issued (less the delivery costs).
8.4 The Products will be your responsibility from when they are delivered to you or you collect them.
8.5 You own the Products once we have received payment in full, including all applicable delivery charges.
9. International delivery
9.1 We deliver to the countries listed on this page https://www.startupwithus.co.uk/pages/shipping (“International Orders”). However, there are restrictions on some Products for certain International Delivery Destinations, so please review the information on that page carefully before ordering Products.
9.2 If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
9.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
9.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
10. Price of products and delivery charges
10.1 The prices of the Product(s) on our site may vary. We take all reasonable care to ensure that the prices of Product(s) are correct at the time when the relevant information was entered onto the system. However, if we discover an error in the price of Product(s) you ordered, please see clause 7 for further details.
10.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
10.3 The price of a Product includes VAT (where applicable) at the relative current rate chargeable in the UK at that time. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
10.4 The price of a Product includes standard UK delivery, for alternative shipping or international shipping Our delivery charges are as quoted on our site. To check relevant delivery charges, please refer to our Delivery Charges page https://www.startupwithus.co.uk/pages/shipping
10.5 Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product(s) at the correct price or cancel your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
11. How to pay
11.1 You can only pay for Products using a debit card or credit card. We accept most credit and debit cards but there are some exceptions to this. Payment for the Products and all applicable delivery charges is immediate.
12. Manufacturer guarantees
12.1 Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.
12.2 If you are a consumer, a manufacturer's guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available if you are in the UK from your local Citizens' Advice Bureau or Trading Standards office.
13. Our warranty for the Products
13.1 For Products which do not have a manufacturer's guarantee, we may provide additional warranties as stated and for the period specified in the Product description that the Products shall be free from material defects. However, this warranty does not apply to any defect in the Products arising from:
(a) fair wear and tear;
(b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
(c) if you fail to operate or use the Products in accordance with the user instructions;
(d) any alteration or repair by you or by a third party who is not one of our authorised repairers; or
(e) any incorrect specification provided by you.
13.2 If you are a consumer, this warranty is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available if you are located in the UK from your local Citizens' Advice Bureau or Trading Standards office.
14. Our liability if you are a consumer
14.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
14.2 You agree not to use the Product for any commercial venture, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14.3 We do not in any way exclude or limit our liability for:
(a) death or personal injury;
(b) fraud or fraudulent misrepresentation; and
(c) any other rights which we may not law exclude or limit.
15. Events outside our control
15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 15.2.
15.2 An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
15.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we may contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
16. Communications between us
16.1 When we refer, in these Terms, to "in writing", this will include e-mail, social media messaging and SMS.
16.2 To cancel a Contract in accordance with your legal right to do so as set out in clause 7, you must contact us in writing by sending an e-mail to: firstname.lastname@example.org or by sending a letter to Zulu Brands Ltd, 340 Stand Lane Radcliffe, Manchester, United Kingdom, M26 1JB. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.
16.3 If you wish to contact us in writing for any other reason, you can send this to us by e-mail at email@example.com or by post to Zulu Brands Ltd at 340 Stand Lane Radcliffe, Manchester, United Kingdom, M26 1JB. You can always contact us using our Customer Services telephone line.
16.4 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
17. Other important terms
17.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this webpage if this happens.
17.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However, if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of the warranty in clause 13 to the recipient of the gift without needing to ask our consent.
17.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty in clause 13, but we and you will not need their consent to cancel make any changes to these Terms.
17.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
17.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
17.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
17.7 Discount codes cannot be used in conjunction with any product already shown as discounted on our website